Frequently Asked Questions
How do I check the status of my order?
You’ll receive a confirmation e-mail as soon as the magazine is dispatched. If you don’t receive this email, please contact us at email@example.com.
How can I track my shipment?
Unfortunately there is no option how to track your order. In order to keep prices low, we offer tracking of shipments for wholesale orders only.
How long does delivery take?
We ship orders once weekly (every Tuesday) from our distribution centre based in Berlin, Germany. Shipping within the EU usually takes 7-14 days, to North America, Australia and New Zealand up to 30 days and it might be a bit longer to the rest of the world.
What should I do if I do not receive an issue?
Please contact us at firstname.lastname@example.org and we will do our best to solve your problem in a satisfactory manner to you.
In order to better serve you, we ask that you notify us of any impending address changes. This will enable us to ensure that your copy of Standart magazine arrives as soon as possible.
Please note that we are unable to accept responsibility for replacement issues if the correct information is not supplied.
How can I change my shipping address?
Please contact us at email@example.com with this request and we will change your delivery details in our system. (Including your order number will make the whole process faster)
Can I cancel my subscription? Can I get a refund on the remainder of the subscription?
Sure you can. Just get in touch with us at firstname.lastname@example.org.
Will you reprint sold out issues?
We appreciate your interest, but due to various reasons we do not reprint any issues that have sold out. Please understand that only producing a few thousand copies makes a single print run viable. However, look for a stockist in your area because they might have one or two older copies waiting for you!
How often do you publish new issues?
Standart is quarterly published magazine and we aim for 4 issues per year, one every 3 months.
How can I receive an invoice with VAT for my subscription?
For any invoice enquiry please email email@example.com with your billing address and VAT number before placing your order in our e-shop.
Why print? Is there a digital version of content?
There is too much digital noise out there. We believe good content is worth sitting down for, and engaging with, on multiple levels. Print, for us, is the best way to represent the incredible work of our contributors though a beautiful aesthetic. There is no digital content available, and we work with brands who support our philosophy: great content should be free from distraction, so your read won’t be cluttered with obnoxious advertising. We publish blog posts about our stockists, new issues, and occasional other coffee stuff we find exciting. We are also active on Instagram!
How can I buy the magazine?
There are three ways to buy Standart Magazine. First, you can subscribe online and receive a complimentary bag of specialty coffee delivered to your door with each new issue. Second, you can pick up a copy off the shelf from any of our growing list of specialty café stockists. Third, we work with a number of independent magazine stores who offer Standart Magazine as part of their selection of great print publications.
Does anyone in my neighbourhood sell Standart?
Currently, Standart Magazine is sold in 70 countries at more than 300 locations. You can see an interactive map here. If you’d like to stock Standart Magazine in your shop, or if you can’t find it in your favourite café around the corner, feel free to drop us a line. We’d be happy to help!
How can I contribute?
Excellent writers, photographers and illustrators are always welcome. Do you have an idea to pitch? Get in touch with our content director Luke or our designer Natalia. We’re open to any creative and thoughtful ideas!
What's Standart Festival?
Devoted to bringing together our favourite people, brands, baristas, and bartenders, Standart Festival serves as the signature event of Standart Magazine and is based on three fundaments: coffee, design, cocktails. While each of these segments has its own loyal and dedicated audience, we believe that people immersed in the specialty world share many interconnecting passions and interests. Providing a space where they might come together and explore these through different channels is precisely what we’re bringing about.
So far, we have organised Standart Festival Bratislava and Standart Festival Prague. Each had attendance of over 1,000, great speakers, bars, and workshops.